At thrive.neuroxora.com ("we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and processing when you use our website and services.
1. Data Collection Scope
We collect the following types of information when you interact with our website and services:
Personal Information
Email Address: Collected when you register, subscribe to our newsletter, or contact us
Name: Provided during account creation or form submissions
Payment Information: Processed securely through third-party payment processors (we do not store complete credit card details)
Automatically Collected Information
Cookies: We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and remember your preferences
IP Address: Automatically logged for security purposes and to understand geographic usage patterns
Device Information: Browser type, operating system, device identifiers, and screen resolution
Usage Data: Pages visited, time spent on pages, links clicked, and referral sources
Other Information
Communication Records: Records of correspondence when you contact our support team
User-Generated Content: Any content you submit through our platform
2. Purpose of Data Use
We use your personal information for the following purposes:
Service Delivery
To provide, maintain, and improve our services. To process transactions and send transaction notifications. To respond to your inquiries and provide customer support. To personalize your user experience.
Analytics and Improvement
To analyze user behavior and website traffic patterns. To understand how users interact with our services. To conduct research and development for service improvements. To test new features and optimize performance.
Marketing and Communication
To send promotional materials, newsletters, and updates (with your consent). To deliver targeted advertising based on your interests and behavior. To conduct marketing campaigns and measure their effectiveness. To send service-related announcements and updates.
Legal and Security
To comply with legal obligations and respond to legal requests. To detect, prevent, and address security issues, or technical problems. To enforce our Terms of Service and protect our rights and property.
3. Third-Party Sharing and Integrations
We may share your information with the following third-party service providers:
Analytics Services
Google Analytics: To analyze website traffic and user behavior (cookies-based tracking)
Hotjar or Similar Tools: To understand user interactions through heatmaps and recordings
Advertising Platforms
Google Ads: For targeted advertising campaigns
Facebook Pixel: To track conversions and create custom audiences
Other Ad Networks: As specified in our cookie consent banner
Service Providers
Payment Processors: Such as Stripe, PayPal, or similar services to process payments
Email Service Providers: Such as Mailchimp, SendGrid, or similar platforms for email communications
Cloud Hosting: Such as AWS, Google Cloud, or Azure for data storage and processing
Customer Support Tools: Such as Zendesk, Intercom, or similar platforms
Legal Requirements
We may disclose your information when required by law, court order, or to protect our legal rights and the safety of our users.
Important: We do not sell your personal information to third parties for their own marketing purposes.
4. User Rights
You have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format.
Right to Rectification
You can request correction of inaccurate or incomplete personal information. You can update your profile information directly through your account settings.
Right to Deletion (Right to be Forgotten)
You may request deletion of your personal data under certain circumstances. Please note that we may retain certain information as required by law or for legitimate business purposes.
Right to Object
You can object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
Right to Data Portability
You can request to receive your personal data in a structured, commonly used format. You can request transmission of your data to another service provider where technically feasible.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
Cookie Management
You can control and delete cookies through your browser settings. You can opt out of targeted advertising through our cookie preference center.
To exercise these rights, please contact us using the information provided in Section 6 below. We will respond to your request within 30 days.
5. Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specific Retention Periods
Legal Hold Data: Retained as long as necessary to comply with legal obligations
After the retention period expires, we will securely delete or anonymize your personal information. Some information may be retained in backup systems for a limited period before permanent deletion.
6. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: H5game123@outlook.com
Physical Address:
Unit 302, 3/F, Ocean Centre, 5 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
Data Protection Officer (if applicable):
Email: H5game123@outlook.com
Additional Information
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
If you are accessing our services from outside HongKong, please be aware that your information may be transferred to, stored, and processed in countries where our servers are located. These countries may have different data protection laws than your country of residence.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.